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If this system is going to have a minimal shelf life only through Worldcon this summer, then I agree you should do only minimal changes. Knowing this, here’s 3 things that I would change:
1. As Ian noted, make sure to say the amounts are in NZ dollars and if paying by credit card from outside NZ, then the credit card system (Stripe) will make the conversion and charge the appropriate amount in your own credit card’s currency – which I assume Stripe will do unless it’s a different set-up than I’m familiar with.
2. Make the donation button the same as the other 2 options – i.e. you select it and then select the amount you want to donate.
3. On the Post payment page, add a sentence that you’ll get an email with a summary of your purchase.
Unfortunately I can’t commit to take on more web stuff other than occasional testing help through December. But if more help is still needed in January, we can talk!
Margaret
Hi,
Here’s my feedback on the pre-support payments page and process:
PRE-SUPPORT PAYMENT page
The thank you section is good, but should be followed by more info to complete the payment. I was initially confused about having the payment type info at the top – I thought I had to select one. So always get to the payment options first and put the explanation text about how they can pay under it. (The payment process gives them these options on check out anyway with explanatory text.)Sample text under the Thank you section:
To complete your payment, select the pre-support or donation type below. This will take you to a page to select your payment amount (in NZ dollars).
-Select New if this is your first pre-support membership.
-Select Upgrade to change your pre-support membership level.
-Select Donation if you simply wish to send some funds without attaching them to a membership.We currently have three methods of payment <payment info here>
I’d get rid of the sort by popularity drop down – you have too few options to need this and it’s distracting.
I would make the Donation button the same as the others with a “Select options” button with 4-5 donation values to select. T his keeps the selection type/flow on the page generally the same.
Unless you think you’ll get a lot of NZ folks paying with cheques, I would ditch the cheques option. If someone must pay by cheque, then put a sentence at the bottom of the page saying “Payment by cheque is possible. Please click here and fill in your membership information and someone will contact you.” The link should go to a general contact page where they enter name, email address and have a text field to enter their request.
PAYMENT page feedback (once you’ve clicked the “select options” button)
I’d get rid of the related products item at the bottom and have them focus just on the option they’ve selected.
CHECKOUT page feedback
Put some text at the top saying that the person can review and edit the information below and then fill out the information below to complete the purchase. Other items may be added to by clicking “here”. The “here” link is back to the pre-support payments page shop.Question: The returning customer comment and link to login – can regular members create their own logins to this site? Or just crew? If most people will not be able to create a login, hide this text. If so, I’d re-label “customer” to member (if possible).
Same question as above for “Save payment information to my account for future purchases. I’d hide this.
POST PAYMENT Page
The info there is okay – but will I get an email with my order information? That should be stated here – i.e. An email with this information has been sent to <the email address you entered on the payment form>. An option/button to print a copy of this information is a good idea if it’s easily added – or put a sentence in “Use your browser print option to print a copy of this information”.EMAIL with text of Purchase
I got this about 4 minutes after placing the order. The text says my order is being processed – will I get another email saying the order is complete? It looks like you’re using Woo Commerce so I assume so, but I know you need to manually check in WordPress to see new orders and manually move them to a complete status. If you want to skip the processing step and automatically make credit card orders complete, there is a plug in to do so.Thanks for letting me comment. If I’ve been unclear about any of the above, let me know.
Best,
Margaret
